Integrate JazzHR with Backgrounds Online

JazzHR is proud to partner with Backgrounds Online to streamline candidate background screening and accelerate time to hire. 

Contact our Team to learn more about adding this integration to your JazzHR subscription. 

Once you've added the Backgrounds Online integration to your subscription: 

  1. Set up the Integration 
  2. Order the Background Check in JazzHR 
  3. View Results in JazzHR 

Set up the Integration

First, log in to Backgrounds Online to locate your unique integration credentials (API Key).

It can be found by clicking the user name, then selecting > Integrations.

*Note that this is a user-specific API key that should only be used by the user it belongs to.

Once you have received the API key code, navigate back to JazzHR and:

  1. Click Settings.
  2. Click Integrations.
  3. Scroll down to Backgrounds Online's block. 
  4. Click MORE DETAILS.
  5. This will lead you to your personal profile integration. Click CONNECT. 
  6. Paste your unique API key.
  7. Click Save.


Once you have the integration set up, you can order background checks. 

Order the Background Check in JazzHR

  1. Within the Candidate Profile, click the ASSESSMENTS tab. 
  2. Scroll to Backgrounds Online's section and click + SELECT PACKAGE
  3. Select the appropriate background check package and click *REQUEST BACKGROUND CHECK.


Once requested, the candidate will receive an email notification from Backgrounds Online to initiate the background check process.

*Note that pricing and billing information is stored on Backgrounds Online's platform. 

View Results in JazzHR

You are able to monitor the progress of the background check from the Assessments tab of the Candidate Profile. 

When the background check is completed, the status will change from In-Progress to Completed or Needs Attention. Click VIEW RESULTS to see all information in Backgrounds Online's platform. 


Does the user who requested the background check receive notifications as it progresses?

Yes. They will receive email notifications from JazzHR when an order is initiated and completed.

How do I customize my Packages?
Log into Backgrounds Online's account to create custom background check packages. Alternatively you can contact Backgrounds Online for assistance.

What is the difference between a Completed status and a Needs Attention status?
Completed: Background check for the candidate is clear. 

Needs Attention: There may have been unclear information returned during the process of the background check. Click View Results and log in to Backgrounds Online to re-review the report.  

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