Integrate JazzHR with Employment Screening Service Providers

JazzHR is proud to partner with a number of world class employment screening providers to streamline candidate background screening and accelerate time to hire. 

These currently include:  Alliance 2020, Atlantic Employee Screening, CredentialCheck, Hire Image, SimpliVerified, True-Hire

To integrate JazzHR with an Employment Screening Provider: 

  1. Set up the Integration 
  2. Order the Background Check in JazzHR 
  3. View Results in JazzHR 

Set up the Integration

First, contact your employment screening provider to receive your unique integration credentials (API Key).

Once you have received the API key code, navigate back to JazzHR and:

  1. Click Settings.
  2. Click Integrations.
  3. Scroll down to the provider's block. 
  4. Click MORE DETAILS.
  5. This will lead you to your personal profile integration. Click CONNECT. 
  6. Paste your unique API key.
  7. Click Save.

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Once you have the integration set up, you can order background checks. 

Order the Background Check in JazzHR

  1. Within the Candidate Profile, click the ASSESSMENTS tab. 
  2. Scroll to your provider's section and click + SELECT PACKAGE
  3. Select the appropriate background check package and click *REQUEST BACKGROUND CHECK.

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Once requested, the candidate will receive an email notification from your provider to initiate the background check process.

*Note that pricing and billing information is stored on your provider's platform. The prices listed in JazzHR may not be final because of possible passthrough fees.

View Results in JazzHR

You are able to monitor the progress of the background check from the Assessments tab of the Candidate Profile. 

When the background check is completed, the status will change from In-Progress to Completed or Needs Attention. Click VIEW RESULTS to see all information in your provider's platform. 

Frequently Asked Questions

Does the user who requested the background check receive notifications as it progresses?

Yes.  They will receive email notifications from JazzHR when an order is initiated and completed.

How do I customize my Packages?
Log into your provider's account to create custom background check packages.  Alternatively you can contact your provider for assistance.

What is the difference between a Completed status and a Needs Attention status?
Completed: Background check for the candidate is clear. 

Needs Attention: There may have been unclear information returned during the process of the background check. Click View Results and log in to your provider to re-review the report.  

What are passthrough fees?
Background checks require information to be reviewed for the candidate in every county they had lived in. If a candidate has lived in multiple locations, there may be additional passthrough fees to cover the cost of each county request. 

I received a "No background check packages could be found for this supplier" message when trying to order a background check.  What does that mean?

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Please reach out to your employment screening provider to ensure that your account is configured with employment type products, and that you have QuickApp enabled.

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