File Upload Troubleshooting

Jazz allows you to upload resumes to the Candidate Profile. Additional files (such as candidate work samples, letters of recommendation, and references) can be attached to the DOCUMENTS tab of the Candidate profile.  Below are supported resume and file types in Jazz.

File Uploading Limitations



Supported Resume Size:

  • 2 MB

Supported Resume Formats:

  • Portable Document Format (.pdf)
  • Microsoft Word Documents (.doc, .docx)
  • Rich Text Format (.rtf)
Scanned copies of paper resumes need to be saved as PDFs.  When saved as PDFs, the resume content will display in Jazz.  However, because they are scanned, they are treated as "image" files by the resume parser.
Therefore, the resumes themselves will not be parseable.  This means the parser will not be able to identify any field values (i.e. First Name, Last Name, Email, etc.) and the resume content itself will not be searchable in Jazz.
Only files that are Saved As PDF on a computer will be parseable.

All Other File Types

Supported File Sizes:

  • Max size of 10 MB per file.
    • Exception: Sending multiple files in a communication.
    • Max size for multiple files in a communication is less than 10 MB total.  

Supported File Formats:


.pdf, .doc, .docx, .ai, .eps, .rtf, .txt, .ppt, .pptx, .psd, .vcf, .xls, .xlsx


.gif, .jpg, .jpeg, .tif, .tiff

Audio & Video:

.mp3, .mpg, .mpeg, .mp4, .wav, .wmv, .fla

Compressed file formats:

.sit, .zip, .tar, .gz, .tgz

Have more questions? Submit a request


Article is closed for comments.