File Upload Troubleshooting

JazzHR allows you to upload resumes to the Candidate Profile. Additional files (such as candidate work samples, letters of recommendation, and references) can be attached to the DOCUMENTS tab of the Candidate profile.  Below are supported resume and file types in JazzHR.


Supported Resume Size:

  • 5 MB

Supported Resume Formats:

  • Portable Document Format (.pdf)
  • Microsoft Word Documents (.doc, .docx)
  • Rich Text Format (.rtf)
  • Open Document Format (.odt)
  • Plain Text (.txt)
Scanned copies of paper resumes need to be saved as PDFs in order for the resume content to display in JazzHR. However, because they are scanned, they are treated as "image" files by the resume parser.
Therefore, the resumes themselves will not be parseable. This means the parser will not be able to identify any field values (i.e. First Name, Last Name, Email, etc.) and the resume content itself will not be searchable in JazzHR.
Only files that are Saved As PDF on a computer will be parseable.

All Other File Types

Supported File Sizes:

  • Max size of 8.5 MB per file.
    • Exception: Sending multiple files in an email.
    • Max size for multiple files in an email is less than 8.5 MB total.  

Supported File Formats:


.pdf, .doc, .docx, .ai, .eps, .rtf, .txt, .ppt, .pptx, .psd, .vcf, .xls, .xlsx


.gif, .jpg, .jpeg, .tif, .tiff

Audio & Video:

.mp3, .mpg, .mpeg, .mp4, .wav, .wmv, .fla

Compressed file formats:

.sit, .zip, .tar, .gz, .tgz

Was this article helpful?
4 out of 11 found this helpful