How to Upgrade, Downgrade, or Access Billing Information

*You will only have access to billing information if you are a Super Administrator or have Recruiting Admin Privileges to "manage account and subscriptions" checked in your profile.* 

How to upgrade/downgrade your account

Our team is here to help you with any and all billing inquiries. This includes upgrading and downgrading.  Customer Success Managers are here to handle all of these requests for you. Feel free to reach out to csm@jazzhr.com or call us at 888-353-0887, Ext. 3. 

 

How to update your credit card information

  1. Click on your initials in the top right corner of your screen
  2. Click Update Billing Information.
  3. Click Use a Different Card and enter in your new contact/credit card information.
  4. Click Save Credit Card.

 

How to access previous invoices

  1. Click on your initials in the top right corner of your screen
  2. Click on Update Billing Information.
  3. Scroll down to the bottom of the page to access invoices.  

 

How to update your Subscription Plan 

  1. Click on your initials in the top right corner of your screen
  2. Click Update Billing Information.
  3. Click Subscription. 
  4. Under "Update your Plan" there will be several options to adjust the billing plan or purchase add-on features. 
  5. After making your selection, click Review Billing Information to confirm. 


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