People Page Overview

Each member of your team plays an important part in your recruiting process. 

JazzHR's People page allows you to easily manage all users and accompanying access levels in your account.

From the People page, you can:

Confused about something? Review our FAQs, or let us know!

Add Users

To create a new user in your JazzHR account:

  1. Click Settings.
  2. Click People.
  3. Click +Add Person.
  4. Enter his/her accompanying information, and select a Recruiting Role.

This person will then receive a verification email with a link to set a password and log in to JazzHR. 

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Deactivate Users

To prevent someone who no longer needs access to your JazzHR account from logging in, deactivate him/her. 

Note that any data (Offer letters, Interview Guides, etc.) associated with the user, will now be associated with the Account Owner from a Reports perspective. Doing so, though, will not delete any data.

To deactivate a user:

  1. Click Settings.
  2. Click People.
  3. Click the drop-down next to the user profile you want to deactivate.
  4. Select Deactivate User.

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By default, deactivated users are hidden from the People page. To search for deactivated users:

  1.  Click the magnify glass icon.
  2. Check the "Show Deactivated Users" box.
  3. Search for the user(s).
  4. Click Search.

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Edit User Profiles

To edit an existing user's profile:

  1. Click Settings.
  2. Click People.
  3. Click the name of the user whose profile you'd like to edit.
  4. Click the pencil icon in the upper-right-hand corner to adjust profile fields.

Note that adjustments to the Preferences section (i.e. turning on Digests) must be done by each user themselves.

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Create Groups

Groups allow you easily manage your users and their access to your jobs.

To create a group:

  1. Click Settings.
  2. Click People.
  3. Click +Create Group
  4. Name your Group.
  5. Click Create Group.
  6. Check the boxes next to each users' names who you'd like added to the Group.
  7. Click Save Changes.

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Manage Contacts

House outside contacts (e.g. vendors, clients, or team members who don't require full access to JazzHR) in the Contact Manager. Adding these people as contacts will allow you to add them to scheduled events and leave notes.

To add someone as a contact:

  1. Click Settings.
  2. Click People.
  3. Click Manage Contacts.
  4. Click +Add Contact.
  5. Enter accompanying information. 
  6. Click Save Contact.

Frequently Asked Questions

How many users can I have in my JazzHR account?

Unlimited! You can add in as many users with as many various Recruiting Roles as you'd like. 

How do I change someone's password?

Edit a user's profile, and then click Change Password. The user can also go to jazzhr.com, click Log In in the upper-right-hand corner and then select Forgot Password to reset it themselves.

Can I delete a user and what are the implication for doing so?

In the event you need to delete a user, please note that interview feedback submitted by that user will be lost. Additionally, if a user is deleted who was a Hiring Manager for a job, the Account Owner will take over as the Hiring Manager.

How do I reactivate a deactivated user?

To reactivate a deactivated user:

  1.  Click the magnify glass icon.
  2. Check the "Show Deactivated Users" box.
  3. Search for the user(s).
  4. Click Search.
  5. Click the drop-down next to the deactivated user's name.
  6. Click Activate.

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This user will now be associated with all existing data. Note also that reactivating a Super Administrator will reactivate them as a Recruiting User.

I'm trying to add a user, but the system is telling me his/her email address is already in use. What should I do?

This message indicates that this person is already associated with another JazzHR. We require every user profile to have a unique email address in order to avoid duplicate or spam users.

As a workaround, Gmail users can add him/her with an email alias. You can create this by using the original email address and adding a "+" with characters after it before the "@". So, for example, an email alias for support@jazzhr.com would be support+123@jazzhr.com 

JazzHR will recognize this as a different address, thus allowing you to add this user, while still enabling all communication to go back to his/her inbox.

We can also remove him/her from the other account if he/she no longer needs access. If this is the case, please reach out to support@jazzhr.com with this person Cc'ed for confirmation.

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