Why can't I sign in?

Top Reasons You May Not be Able to Sign In

Has your administrator disabled, deactivated, or deleted your account?  
Please reach out to one of your account administrators and make sure your admin has not disabled your account.

Are you using the correct email address? 
Sometimes, people will use an alternative email address to send all incoming resumes. If you try to reset your password and the system says no email was found, you are probably using the wrong email address. Make sure your team hasn't designated an alias for you either, such as "support+Michael@jazzhr.com". 

Is your browser accepting our cookies? 
Please check your browser security settings and make sure JazzHR is included as a "trusted website". You may need to clear your cookies from the Dashboard console, here's how:

  1. Right-click anywhere in JazzHR and click INSPECT.
  2. When the next screen pops up, select APPLICATION from the horizontal menu options.
  3. On the left-hand side, under the STORAGE heading, find COOKIES.
  4. Click on the drop-down carrot.
  5. Find "app.jazz.co" and right-click.
  6. Click CLEAR.

Are you using the Google Chrome App on an iPhone or tablet?
When using the Chrome Application on an iPhone or tablet, your login information will be case sensitive. You will need to make sure that you are using all lowercase letters when typing in your email address.

Did you forget your password? 
You can reset your password using this link!

When I enter my password and click "sign in", nothing happens and the password disappears. 

We see this behavior whenever users are unable to access https://api.jazz.co.  This is usually caused by incomplete proxy configurations.  Please talk to your IT team. 

Was this article helpful?
2 out of 2 found this helpful